At MEDX, we believe access to healthcare supplies shouldn’t depend on geography or budget. A portion of every purchase goes toward donating essential medical supplies to clinics and hospitals in underserved areas. We actively partner with nonprofit organizations and local healthcare missions to distribute items where they are most needed. Clients can even choose to sponsor or contribute to a specific donation initiative through their order.

→ Goal: Turn every purchase into a shared impact—supporting health beyond the transaction.

Our logistics are built for speed, accuracy, and global coverage. We ship from our U.S. fulfillment hub and work with leading international carriers (e.g., FedEx, DHL, UPS). Orders are typically processed within 24–48 hours. Real-time tracking numbers are provided once your order is shipped. We assist with customs documentation and export requirements to ensure smooth delivery to your country. Priority and bulk shipping options are available.

→ Goal: Build confidence in global delivery—fast, traceable, and dependable.

At MEDX, we prioritize trust and transparency in every transaction. All products are certified, sourced from reputable manufacturers, and comply with international medical standards (FDA, CE, ISO, etc.). Payments are processed through secure gateways with end-to-end encryption. We provide pro forma invoices, real-time tracking, and transparent pricing with no hidden fees. If a product is defective or delayed beyond a guaranteed window, we offer refunds or replacements.

→ Goal: Give peace of mind to clinics, hospitals, and resellers placing bulk or international orders.

We stand by the quality of both our new and pre-owned medical equipment. If you're not fully satisfied, we offer a simple return process within 14 days of delivery on eligible items. Items must be returned in the same condition as received, along with original packaging (if applicable) and proof of purchase. Due to the nature of medical supplies, some sterile or consumable items may not be returnable unless defective. Our support team is here to guide you through the return process quickly and professionally.

→ Goal: Ensure your investment is protected, whether you’re buying new or certified pre-owned products.

From the moment you place your order to the final delivery, we believe in keeping you fully informed. We provide real-time updates at every stage of your order—from processing to shipment. At key milestones, we capture photos and videos of your products being prepared, packed, and shipped, ensuring full transparency. You’ll receive a tracking number and access to our platform for live tracking, so you know exactly where your order is at all times.

→ Goal: Keep you informed and confident, with no surprises throughout the process.

We do not process payments upfront. Instead, every purchase begins with a thorough inquiry and confirmation process. This includes detailed communication, real-time photos and videos of the equipment, live video calls (upon request), and a full breakdown of specifications, pricing, and shipping arrangements.



→ Goal: We’re committed to clarity, honesty, and long-term relationships—not quick transactions.