Trust First. Payment Second. Always.
At MEDX, we understand that purchasing medical equipment—especially pre-owned or high-value systems—is a serious investment. That’s why we follow a strict payment transparency policy that puts your confidence and clarity first.
Unlike typical eCommerce models, we do not accept payment before inquiry and confirmation. Our process is designed to ensure you know exactly what you're buying, how it will be shipped, and what to expect—with zero surprises.
Why We Don't Take Direct Payments Upfront
We don’t believe in rushing transactions.
Medical equipment varies greatly in condition, specifications, weight, and shipping needs.
Each item deserves a personalized conversation, visual confirmation, and tailored logistics planning.
By starting with an inquiry, you receive:
• Detailed product confirmation including photos, specs, and condition
• Shipping cost based on location and urgency
• Custom discounts for bulk or repeat purchases
• Live video previews upon request
• Assistance with delivery coordination, including port forwarding or clinic drop-off
Only after everything is clear and mutually agreed upon do we issue a final invoice.
The MEDX Pre-Payment Process
First, you submit an inquiry or get in touch with our Sales Team.
Next, we provide you with detailed product information, including photos and videos for your review
Once everything looks good, you’ll receive a final pricing and shipping quote based on your location and delivery needs.
When you’re ready to proceed, we confirm the details and prepare your final invoice with payment instructions.
Once payment is confirmed, we begin the secure packaging of your order and send real-time updates as we manage every step of the shipping process.This model builds a foundation of trust, eliminates risk for our clients, and gives you full clarity before committing funds.
